Our team will not only help you deliver on your immediate goals but also help reduce your downtime and improve your SLA with access to Microsoft Premier Support. Environment topology – The composition of the environment and the purpose. You can purchase your Services in one or more billing formats. The “Payment and Billing” page will show amounts payable including GST (if applicable) before you purchase. Meet the needs of your evolving organization with relationship-centric support engagements that provide access to solution-specific teams who know your goals and environment. Lunavi is an Azure Expert MSP with a full staff of Microsoft-trained support technicians, engineers, consultants, and MVPs ready to assist customers. 2 The maximum severity (business impact) for ProDirect is "A" regardless of language. On the bottom right side of the page, select Help & support. 4 Calls and service requests are handled 24 hours a day, seven days a week in most countries and regions. For more information on holidays GitHub Premium Support observes, see the holiday schedule at "About GitHub Support. Billing support. Please renew. Learn more or Get Support. If you have a Unified or Premier Support contract today, Microsoft will reach out to you as part of your support renewal to discuss your specific. Realize Original Support Respond SLA times. Our Professional Services team includes more than 21,000+ total consultants, Digital Advisors, Premier Support, engineers, and sales professionals working across 191 countries. Unified Support Service Level Agreement (SLA) – Initial Response Time. Premiere support covers all Microsoft products, not just Azure. Unified Support Performance Plan. The Fixed Lifecycle Policy applies to many commercial and some consumer products currently available through retail purchase and/or volume licensing. This support plan has been built to accelerate your cloud adoption journey through a complete coverage for cloud, hybrid, and on-premises solutions across all Microsoft products. Problem Resolution Support provides assistance for problems with specific symptoms encountered while using MS Products, where there is a reasonable expectation that the problems are caused by MS Products. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. Skip to main content. In addition to automated security monitoring and alerting, all employees receive annual training to recognize and report. Your Support subscription has expired. Advisory Support • As-needed Advisory Phone Support (limited to six hours or less per incident) Technical Training • On-demand videos, hands -on labs, learning paths, and expert -led webcasts: Enhanced Solutions* • Relationship-driven, in -depth support experiences, including Support for Mission Learn more about the benefits and features of Microsoft Premier Support, a comprehensive and flexible support solution for your business-critical needs. Support for billing and subscription management-related issues as well as technical break-fix issues is available at all support levels. Pricing (USD) Starts at USD16,500 per year 5. protection. Get the most out of your Microsoft Premier Support investment with access to support and select learning resources Manage support • Easily create and manage support requests for your Microsoft cloud and on-premises technologies. Expand your support capabilities by purchasing one-on-one, prioritized cloud support with a Microsoft Advanced Support for Partners package. Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more. Maak uzelf vertrouwd met de beschrijvingen van de diensten die u aanschaft, met inbegrip van eventuele vereisten, uitsluitingen, beperkingen en uw verantwoordelijkheden. Help Rank Agreement for Premier Support Patrons. From the Lifecycle Services portal, choose a project, select Support from the option list, and then select Submit an incident. This can be a legally binding formal or an informal "contract" (for example, internal department relationships). Technical support is provided in English 24 hours a day, 7 days a week. Alexander: I recall when Microsoft began transitioning everyone to Unified Support, where you could still opt for. * A. To get the Premier Support phone number for your region, click Contact Premier on MPO. The Microsoft Services Agreement is an agreement between you and Microsoft (or one of its affiliates) that governs your use of Microsoft consumer online products and services. The Service Level Agreements (SLA) describe Microsoft’s commitments for uptime and connectivity for Microsoft Online Services. Drive operational efficiency and boost uptime with dedicated GitHub experts. m. Next steps. Auto-pause and resume of time calculation. Compare our partner support plans. Dynamics 365 Products Customer data platform. Microsoft Solution Route; Microsoft Licensing Advisory; Digital Transformation Strategy; Office 365 Security Assessment; ERP Right Size Assessment; Project Medical. Prioritized escalation and access to Azure Operations and. Businesses use SLAs to govern support products that customers either receive as part of their purchase or add on to their purchase. Ironclad. Send diagnostics to Microsoft. . (they’ll have a 30-minute SLA for critical issues). Find how-to articles, videos, and training for Microsoft Copilot, Microsoft 365, Windows, Surface, and more. outlook. With Microsoft Premier or Unified contract support, you also get the following benefits: Account. From the Power Platform admin center, select Help + support from the left navigation pane and then New support request from the top navigation. Get a quote. Service Level Agreement by Premier Support Your. Minimum Contract. Purchase Support. Premier Support for Partners provides comprehensive support services for established businesses—including ISVs, managed services providers, and systems integrators—while Advanced Support for Partners is ideal for growth-minded cloud partners who need a higher level of service than the Microsoft Cloud Partner Program core benefits provide. Professional Direct support. Microsoft Azure services released to General Availability and. . $29 per month. Being able to forecast the cost of your Microsoft Premier/Unified Support gives you a degree of safety for future planning. The Service Sophistication Model is a framework and tool that helps organizations better assess and understand the complex mix of capabilities, intent, and approach strategies needed to deliver a modern contact center and specific level of customer service experience. Veeam is pleased to offer first-level technical support services in the following languages for Veeam Backup & Replication and in English only for all other products during normal business hours (8 a. $50,000. Get a quote. USD100 per month. Dynamics 365 Implementation Services Microsoft Azure Cloud Services What is Microsoft Premier Support? As of July 2018, Microsoft Premier Support is a now a Partner Only. Premier Support. Easily find what you're looking for with the Search bar at the top or the Filters on the left. Direct-bill and indirect provider partners who operate in the Microsoft Cloud for US Government can also sign the MPA from within Partner Center. Premier Mission Critical builds on the Premier offering by providing customers personalized support and expertise from the SQL Server product team to expedite relief, recover application availability and provide guidance for future remediation through a dedicated team familiar with the customer environment. Although traditional SLAs define service expectations between vendors and customers, they may also be employed between departments within the same organization. BILLING AND SUBSCRIPTION MANAGEMENT SUPPORT. This is the threshold at which you will change the incidents' SLA status to Warning. Included for all Azure customers. US Cloud vs. In the Unified model, the one-hour critical/catastrophic SLA holds except for Advanced tier Unified support customers (they’ll have a 30-minute SLA for critical issues). Microsoft Services Hub. Learn how Premier Support for Partners offers complete, end-to-end managed support across the full Microsoft platform to help you grow your business and meet your customers' needs. Support cases are opened through a special phone number and support queue with Microsoft Customer Service and Support (CSS). In this article. Signatories: 2. Realize Original Support Respond SLA times. Azure Service Health helps you stay informed and take action when Azure service issues like incidents and planned maintenance affect you by providing a personalized health dashboard, customizable alerts, and expert guidance. Microsoft Solution Roadmap; Microsoft Licensing Advisory; Differential Convert Management; Agency 365 Security Assessment; ERP Select Size. Why Service Level Agreement is Important & Benefits of Using SLA. safelinks. Outlook. A Technical Account Manager (TAM) is a trusted business advisor to US Cloud’s Microsoft Premier Support clients. Upgrade assistance: A Support Engineer will review and provide. With over 20+ solutions, Enhanced Solutions help to remove technical blockers and accelerate cloud consumption, ensuring long-term success in your digital transformation. To simplify your support solution, DCG is offering a flexible, rapid-response alternative. That is why Premier Support is tailored to Gain greater visibility and more control over your support requests by managing them in one central location. There are three levels – Core, Advanced, Performance – which have a minimum contract size of $25,000, $50,000, and $175,000. Microsoft Unified Support means that support is available on a 24 x 7 basis from a single point of contact. The Microsoft Customer Agreement delivers: Streamlined purchasing through a fully digital agreement. Standard Support Premier Service; Time Coverage: 24×7: Standard Support + 8×5 Designated L2 TAC Engineer: Email-based Support : Phone-based Support : First Response Time* 60 minutes: 30 minutes: Access to Major, Minor, and Service Releases : Access to Documentation : Software Upgrade and Patches : RCA for Critical Outages. Included with any Dynamics 365 purchase. Service Level Agreement for Premier Support Customers. The SLA is supported when running on either a single instance or on multiple instances. Compare our partner support plans. For Dynamics 365 Sales, Customer Service, Field Service, Marketing, and Project Service Automation billing support, see Purchasing and billing FAQs in the Microsoft. Sign or renew the agreement between the qualification term of July 1, 2023 and December 31, 2023. Premier Support, engineers, and sales professionals working across 191 countries, supporting 46 different languages, managing several million engagements per month, and engaging in customer. Microsoft said. From the Lifecycle Services portal, choose a project, select Support from the option list, and then select Submit an incident. Which of the after would be HIGHEST to establish between organizations to set the responsibilities of everyone party, outline the button deliverables, and include monetary penalties for breaches to administer third-party risk?Starts at $19. Corporate Social Responsibility & Community. 1 Professional Direct does not cover Business Central. Resolution. It’s a fundamental operational change for your customers—and an opportunity for you. Connect with peers and experts. Compare our partner support plans. user/month. Service Level Agreements (SLA) for Online Services The Service Level Agreements (SLA) describe Microsoft’s commitments for uptime and connectivity for Microsoft Online. If Customer’s volume licensing agreement is a Microsoft Business Agreement version dated prior to September 2007 or otherwise does not include terms for Professional Services, and Customer has not signed any other master-level Microsoft Services agreement, these Product Terms will apply to any Professional Services purchased and used by Customer. Hyperscale: refers to the facilities and provisioning required in distributed computing environments to efficiently scale from a few servers to thousands of servers. Learn more at Help and Support and Find a Reselling Partner. But Just FYI - Microsoft Premier Support End of Sale date As of July 1, 2021, Microsoft will no longer enter into Premier Support agreements for new customers. Gain greater visibility and more control over your support requests by managing them in one central location. Save up to. You can contact Microsoft Support to increase the limit, if needed. 1988년 10월 1일에 대한민국 벤처 1세대 회사 큐닉스컴퓨터 [26] 와 당시에는 별로 한국에서 인지도가 없던 Microsoft 본사가 합작해서 설립되었으나, 1997년 외환 위기 이후 무리한 사업 확장을 하던 큐닉스가 망한 이후 Microsoft 미국 본사가 모든 지분을 가진 후, [27] 2005. The following are the Service Level Agreements for the following Google Cloud Platform services. Business Central customers should contact their reselling partner to get help with technical problems. Sign out of your Azure Active Directory (AAD) account and use a Microsoft Account (MSA) / personal account (e. 1 Business plans include business hours support for all non-critical issues and 24/7 phone support from Microsoft. The SLA response window is longer, and the asymmetric initial communications gives me more time to gather all possible documentation of the problem and do some research into it and begin picking away at it to work toward a solution. Outsource all or part of the support structure. Maintenance and Incident Notification Process. In today’s world, mature support-aware business buyers like yourself put great value on increased availability and performance of their IT operations. 50. ADRAP was an assessment delivered by Microsoft Premier Field Engineers (Microsoft employees only) through a Premier Support contract. Federal and State agencies, US Military and Defense branches, as well as Government Contractors can now enjoy faster support response times, assure compliance, and save 30-50% by replacing Microsoft Premier. Assistance Level Understanding for Premier Support Customers. comCompare our partner support plans. For more information, reference the SLA for App Service. Understand Microsoft’s SLA for Unified and Premier Support. 6% of Office 365 and client software annual costs and 8% of other software and online services annual cost. Service Set Agreement for Premier Support Customers. Explanation. Opportunity for Microsoft Technoligies. Microsoft in education. Pricing. To expedite your service requests, please make sure to include your. The performance is achieved by providing reserved compute, memory, and storage resources, which minimize cross-tenant interference in a managed multi-tenant PaaS. Compare plans. Service Level Agreement for Premier Support Customers. Support cases are opened through a special phone number and support queue with Microsoft Customer Service and Support (CSS). 3 For descriptions of the elevated support options, see Additional support options. AlloyDB. Business Central customers should contact their reselling partner to get help with technical problems. The current and archived editions of the SLA are available for download and they cover Azure, Dynamics 365, Office 365, and Intune. Azure Data Manager for Agriculture extends the Microsoft Intelligent Data Platform with industry-specific data connectors and capabilities to bring together farm data from disparate sources, enabling organizations to. $225 per Hour. Microsoft Store support. Get help and contact support. Build your team's knowledge. Microsoft Partner blog. The Term of this agreement is 1 year. Introduction Enterprises often run business critical applications that are supported by multiple vendors. Digital resources tailored to your Support needs. By default it is zero meaning there is no warning interval. Included for all Azure customers. For Severity A issues the SLA is 30 minutes for on Premise cases and 15 minutes for Azure cases (regular Premier Support Severity A SLA is 60 minutes. Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on MS Premier/Unified support costs. At Premier, we support Microsoft’s most innovative and talented customers but nobody is immune—not even Microsoft. Learn more. Support. Azure may include preview, beta, or other pre-release features, services, software, or regions offered by Microsoft for optional evaluation ("Previews"). The MySQL Support team is composed of seasoned MySQL developers. Phone Support. Premier Support is only available for Public Sector customers. Maintain IT health Maximize uptime and mitigate risks with on-demand assessments that give you control of your IT health. $299 per Hour. The current and archived editions of the SLA are available for download and they cover Azure, Dynamics 365, Office 365, and Intune. Business Assist. Beginning July 1, 2022, Microsoft will no longer offer Premier Support agreements for renewing customers. Microsoft Office Go-To-Market 365 Success Story Single Cell Nurtures Target Market “With the Nurture. Service Level Agreements aren’t part of Microsoft’s. The 12-month period begins on the date that the agreement is signed. N/A. The Event Hubs Premium (premium tier) is designed for high-end streaming scenarios that require elastic, superior performance with predictable latency. Microsoft will automatically refund your bank account. If you demand (do it "firmly but not harsh") escalation after you found the first tier unhelpful, they may escalate it. App Engine. Here's what you need to know about these. For more information, see Compare support plans. Microsoft Cheat Sheet. In the past, Microsoft Dynamics customers on a Premier Support plan had the option to log a. Phone support . CustomerSource can continue to be used to access Dynamics specific. This much-needed offering extends Microsoft Premier Support and should be evaluated for mission-critical environments that require an increased level of incident response, access to resources and accountability. ACCS-PLUS-5X8: Check Point. Understand Premier Get Response SLA times. Educator training and development. The TAM orchestrates reactive and proactive support offerings related to an organization’s operation and optimization of their IT infrastructure, Office 365 adoption, Azure Integration, and overall business objectives through quality Service. Microsoft support is here to help you with Microsoft products. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. If Microsoft does not achieve and maintain the service levels for each service as described in the Service Level Agreement, then you might be eligible for a credit towards a portion of your monthly service fees. Contact support. From Support for Business, select the Dynamics 365 product family followed. Kladné a záporné čísla Pripravte si zošit z matematiky, pravítko, ceruzku a modré aj farebné pero. Get a faster SLA with DCG up to 10 video. Supplement and enhance your operational resources with onsite expertise. With Microsoft Premier or Unified contract support, you also get the following benefits:Receive incoming support requests from customers. totalincidents =. In this article. 0. Going direct, I think it starts around $30k/year and the main benefits are a faster SLA, the ability to skip Tier 1 support, the learning catalog, and a number of in depth assessments. • Track the status of your open support requests at-a-glance and from one central location. Title: Microsoft PowerPoint - Premier Support Datasheet_121517. If your enterprise has been integrated into Microsoft’s new Unified Support program, which transitioned away from Premier starting in July 2018, you’re well aware that there are three tiers to Microsoft Unified Support: There are unlimited reactive support hours and there are three levels – Core, Advanced, Performance – which have a. Contact our team for a tailored quote based on your needs. Contact our team for a tailored quote based on your needs. Microsoft Cheat Sheet. Stay informed by following and subscribing. Since the premier support is an advanced and customized support. Enjoy faster, 24/7 fanatical global Microsoft support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth. Monitors. Compare our partner support plans. Gain greater visibility and more control over your support requests by managing them in one central location. Access key Service Provider Licensing Agreement (SPLA) Resources including the Overview, Incentive Guide, and Messaging Deck. The “Payment and Billing” page will show amounts payable including GST (if applicable) before you purchase. See the. Microsoft Premier Support was the ideal Microsoft support subscription. The Premium tier is recommended for production scenarios. Premiere Support Services is an integral part of optimum data center performance and is: Fast: Premier Support consultants are skilled in the latest hardware, software, and advanced troubleshooting to help maintain smooth data center operations so that your business-critical systems experience maximized uptime. Certain named Previews are subject to additional terms set forth below, if any. Get one fast SLA use DCG up until 10 minutes. Our Microsoft certified and ITIL trained analysts are available 24/7 via the phone, web portal, email or Teams to assist with Microsoft 365 and. Yes * B. Regluar calls and meetings are also helpful. Hyperscale computing is usually used in. Select your time zone and an alternative language, if applicable. A pooled team dedicated to helping you get the most out of your Azure service: 1 24x7 in English for Sev A and B and in Japanese for severity A. Read the top 5 differences and how to save 30-50%. In the United States, call 1 800 865 9408. Understand response time for billing and subscription management-related issues and technical break-fix issues. Variable throughput. Azure technical. Learn what a service-level agreement is, when you need one, what they should include, plus the best slipway to manage SLAs within your business. Support for billing and subscription management-related issues as well as technical break-fix issues is available at all support levels. All Microsoft Partner. Production workload environments. ( Urgent and High tickets ). 10 or 12% of Annual Software Spend. Although the feature sets are nearly identical, these two tiers of Service Bus Messaging are designed to serve different use cases. Response time will be between 2 and 8 hours, depending on the severity of the incident. Technical support is provided in English 24 hours a day, 7 days a week. Billing support for the Dynamics 365 products varies by the license you are using. Find solutions to common problems, or get help from a support agent. Microsoft premier support sla; Your child's success or lack of success. Support for success actions. Watch the video. If 24-hour support is selected, your company should have people available to work on the incident potentially 24 hours a day. For North America, business hours are 6:00 AM to 6:00 PM Pacific time, Monday through Friday excluding holidays. Microsoft Azure services released to General Availability and. Maximize uptime and mitigate risks with on-demand assessments that give you control of your IT health. Find solutions to common problems, or get help from a support agent. Premier and Unified support customers are currently receiving a broader level of support than what is available through this EA Upgrade Offer. While on the phone, I was promised a 2 hour callback from the call router at Microsoft. If the documentation doesn't give the help you need, you can select Contact Support at the bottom of the page. Understand Premier Support Response SLA periods. Devices for education. With the help of Single Cell's software and support, a team’s ability to manage contracts will go from strength to strength. It's available from the Azure portal menu,. For all other supported languages, support is available during local business. com. Environment planning overview. Learn how Premier Support for Partners offers complete, end-to-end managed support across the full Microsoft platform to help you grow your business and meet your customers' needs. Premier Support is only available for Public Sector customers. They define the level of service that the client can expect from the. After customer business hours, all first-level support is in English only. Billing support is provided in English from 9 AM to 5 PM (9 AM to 6 PM in Australia), Monday-Friday. So I have done that. It includes a set of promises by the service provider about what the service involves, the acceptable levels of any interruptions or limitations to the service, plus the consequences of exceeding these levels. Deals for students and parents. This document identifies the services required and the expected level of services between MM/DD/YYYY to MM/DD/YYYY. Open a support ticket with the Microsoft Support team. Microsoft Products and Services Agreement. Explore Microsoft 365 support options for business and enterprise and get fast help and personalized support from Microsoft experts. Understand Principal Support Response SLA times. Business. Microsoft employs an incident response strategy designed to investigate, contain, and remove security threats quickly and efficiently. Our guest contributor for today’s blog is Asher Nierman, who supports the Advanced Support for Partners program. Pricing. Premier Support for Partners provides comprehensive support services for established businesses—including ISVs, managed services providers, and systems integrators—while Advanced Support for Partners is ideal for growth-minded cloud partners who need a higher level of service than the Microsoft Cloud Partner Program core benefits provide. US Cloud Premier offers 15 minute response SLA for critical business impact (and all severities A-C) and starts at $15,000 per year. Here are the highlights of the 27-page Microsoft Unified (formerly Premier) Support Agreement. If you have a Unified or Premier Support plan, please contact your Incident Manager or Customer Success Account Manager (CSAM). Premier Support for Enterprise. US Cloud offers a 150 hour DSE minimum and 30-50% support savings for all Microsoft technologies. Microsoft Services Hub documentation. Enjoy faster, 24/7 fanatical global Microsoft support from domestic US teams while freeing up funds to invest in innovation, create competitive advantage, and drive growth. Step by Step: Microsoft Azure technical support. The causes are many: bad software, bad hardware, failed networks, people, process, hackers, market pressure—the list goes on and on. Standard. For North America, business hours are from 6:00 AM to 6:00 PM (Pacific time), Monday through Friday, excluding. We at Microsoft understand that IT is an important part of your business investment. Make data driven decisions at your fingertips!When I am using the below formula for simply calculating the totals I am having the correct totals. V závere sa nachádzajú úlohy na samostatné vypracovanie. Meet the needs of your evolving organization with relationship-centric support engagements that provide access to solution-specific teams who know your goals and environment. ) ARR, CSS and PMC resources will join the call. $100 per month. However, there may be a period of time until services in Data Center 2 have service continuity support either by restored resources in Data Center 1, or new resources in Data Center 3. 7). USD29 per month. US Cloud vs. Prices shown here and on following pages do not include GST. For more information, see compare partner support plans. SCOPE. Introduction to the Microsoft Services Agreement. Products and services covered: Microsoft Azure services. App Dev Manager Dipanjan Ghanti shares an example of how to frame a multi-vendor SLA based on business availability. SUBSCRIBE RSS FEEDS. Evaluate & Accelerator Menu Toggle. Service level agreements (SLAs) are a formalized method to help organizations meet service levels when they provide customer service and support. Definity First. Contact your local Microsoft Account Representative to get started. Premium block blob storage accounts make data available via high-performance hardware. On-call support for severity A incidents. In this article. Find the Dynamics 365 support option that best fits your needs and company size. Microsoft premier support quality fell off a cliff when they found out they could hire 4 "appeasement. This page replaced the. alternative to Microsoft Premier support. Fill in a title and description for the issue you are facing, the phone number and email address where we may reach you. $175,000. Set up a structure to provide support directly. Support & Solutions. A minimum of five years Mainstream Support. Business-critical dependence. SSDs provide higher throughput compared to traditional hard drives. Resolve issues within scope of the baseline support boundaries. Advanced Support for Partners is ideal for partners who are growing their cloud businesses and need a higher level of service than the Microsoft Cloud Partner Program provides, while Premier Support for Partners provides comprehensive support across the entire Microsoft platform. In the past, Microsoft Dynamics customers on a Premier Support plan had the option to log a support incident. Unified Support Advanced Plan. From Support for Business, select the Dynamics 365 product family followed. The Microsoft Products and Services Agreement (MPSA) is a transactional licensing agreement for commercial, government, and academic organizations with 250 or more users/devices. To open a support request, click "Support" from the primary navigation ribbon and then click the “Open a support request" button at the top of the page. For this object lesson, you will need one giant plastic candy cane, like the ones used as Christmas decorations. Pricing (USD) Starts at USD16,500 per year 5. Designated support engineer, third-tier support, Azure Rapid Response, Premier Support for Developers, IT service management, Premier Mission Critical Support, Office 365 Engineering Direct. Auto-pause and resume of time calculation. Contact Microsoft Support. Business-critical dependence. No. The Help + support panel opens and displays workspace-specific links to relevant Partner Center documentation. Technical Level Agreement for Premier Sponsors Customers. Education. Admins, have your account details ready when you call. Unified Support Advanced Plan. SCOPE. Click to get started! In this Document. Azure, Dynamics 365, and Microsoft 365 compliance offerings Information for Azure, Dynamics 365, Microsoft 365, and Power Platform, and other services to help with national, regional, and industry-specific regulations for data. Billing support is provided in English from 9 AM to 5 PM (9 AM to 6 PM in Australia), Monday-Friday. Pricing (USD) Starts at USD16,500 per year 5. It provides a high degree of trusted guidance and competence to our agencies and helps keep the Government of South Australia moving in the right direction. Items is a kritische partial of any technology vendor contract. Only data required for the permissions and sign-in flow is processed by officeatwork controlled temporary, serverless, and trusted PaaS Azure services. Save 30-50% with US Cloud Enterprises worldwide are replacing Microsoft with US Cloud to save 30-50% on MS Premier/Unified support costs. The Premier Field Engineers (PFE) became Customer Engineers (CE) and later Cloud Solution. A: Microsoft Premier Online is a private Web site exclusively for Premier support customers worldwide. Our support professionals are fully committed to ensuring we match your requirements and support your business goals through Premier Support’s comprehensive suiteAccepted answer. Trial and non-production environments. The goals you put down in your service level agreement must be S pecific, M easurable, A chievable, R elevant, and T ime-bound or SMART. Microsoft support is here to help you with Microsoft products. Per-hour pricing based on consumption. From building to publishing to modernizing your application, our consultants advise and support you. Microsoft Enterprise Support. adobe. “ Bringing Unified Support onboard was pivotal in accelerating our journey. Leverage Definity First's Tier 3 Support to maximize the value of your software investments, minimize risks, and minimize downtime for your business. Production workload environments. Technical support for ISVs. USD1,000 per month. Learn about Premier Support. You can have more than one ExpressRoute circuit in your subscription. The TAM is also an escalation point, ensuring the client receives a world class support experience. Compare plans. Learn more. 2 Enterprise plans include 24/7 phone support from Microsoft for all issues. Learn more. Our Professional Services team includes more than 21,000+ total consultants, Digital Advisors, Premier Support, engineers, and sales professionals working across 191 countries, supporting 46 different languages, managing several million engagements per month, and engaging in customer and partner interactions through on-premise, phone, web.